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Written by Mumtaj Khan
Feb 01, 2026

Airport Ground Staff Profession:Managing Airports on the Ground

Airport Ground Staff is an expert who takes care of the air passengers after their aircraft has landed on the Airport. He will be entrusted with all the minute tasks in the airport itself starting with the luggage carrier all the way to the cargo. The airport, security, and maintenance management are also concerned with Airport Ground Staff.

As soon as the plane is landed on the ground, the duty of convenience and safety of the passenger is entirely the duty of Airport Ground Staff. These workers offer some types of service to the air traffic.

The Airport Ground Staff capabilities to manage such vast traffic requires great efforts on their parts considering the fact that Lakhs of local and international passengers daily use the facilities of the airport and the air traffic is leaped up and bound during recent years. Airport Ground Staff should be hard working and well trained to ensure that all the facilities operate smoothly. 

Airport Ground Staff Eligibility

Eligibility Conditions : In order to be Airport Ground Staff minimum qualification will be +2 in any stream with Diploma or PG Diploma course in the respective field.

Age Limits : Being an Airport Ground Staff, the would-be candidate should be in the age bracket of 18 years to 27 years. 

Airport Ground Staff Required Skills

  • Airport Ground Staff should be able to manage the scenario under all circumstances and diplomatic Abilities, flexibility of attitude, superior communication, and organization skills, which are the most valuable traits required of Airport Ground Staff as they spend most of their time in dealing with air passengers.
  • Proficiency in more than one domestic and foreign language can be an added value to an Airport Ground Staff since he is required to meet people of other parts of the world who may be conversant in other Languages.
  • Airport Ground Staff should have a calm and friendly nature, and also have the capability of managing individuals and their ownership to pressure conditions.
  • Most importantly Airport Ground Staff should be healthy, energetic, and have endurance to work long and odd hours because they have to do every minor task of the passenger after they are landed in. 

How to become Airport Ground Staff?

To qualify as Airport Ground Staff one should undergo the following steps:

Step 1 : Following their completion of +2 in any stream the aspiring candidates must have to receive admission in Certificate of Diploma programs in the corresponding area such as Certified Professional in Ground Staff Service (CPGS) course or Diploma in Airport Ground Staff Training.

Step 2 : To have good opportunities in the field, candidates may obtain Post Graduate Diploma in the related field such as Post Graduate Diploma in Airport Ground Staff Training after obtaining his/her Bachelor in any stream.

Step 3 : Once the respective candidate has the necessary qualification necessary to become Airport Ground Staff, he/she has an option of doing any work with any domestic or international airline or Airport authority of India.

Some of the institute that have courses on Airport Ground Staff:

  • TMI Academy of Travel, Tourism and Aviation Studies, Mumbai.
  • Chennai, University Aviation Academy.
  • Bangalore Airhostess Academy.
  • Wings Air Hostess and Hospitality Training, Vadodara, Gujarat. 

Airport Ground Staff Job Description

  • Airport Ground Staff description incorporates any form of work needed to protect the interests of the air passengers after landing his/her plane in the Air Strip. Their work begins with the collection of baggage by the hands of the cargo and handing it to the owners.
  • The inspection of luggage, storage and transportation, as well as stocking of aircraft with food and beverage goods that are offered to the flying passengers is done by some ground staff.
  • Their work also involves staying in direct contact with the customers asking them questions and giving them information about the flight time, delays and any other question that the customer may have before they board the plane.
  • Airport Ground staff members are involved in working with the aircraft, the crew, and customers to make the travel as safe and enjoyable to the passengers.
  • They are also hired to manage and maintain the Airport and air passengers security. They ensure that the travel of the passengers is free of hassle during their traveling period.

 Airport Ground Staff Career Prospects

Due to the exponential increase in Air Traffic not only in the domestic field, but also in international field over the past 5-6 years, there has been a flood like situation in the area of Civil Aviation. Within every few weeks there are new policies announced by the Ministry of Civil Aviation on new airports, up gradation of old airports and rationalization of Air price to make it more appealing which creates a tremendous demand of qualified Airport Ground Staff.

There are tremendous possibilities in terms of employment of a qualified Airport Ground Staff not only in Private Sector but also in Government Sector. It is possible to work with Air India or AirPort authority of India, as well as with any of the large private players such as Jet Airways, Go air to name a few, within the Industry at different levels in Ground Staffing. Global players in the aviation industry can hire professional people with multilanguage skills.

Airport Ground Staff Salary

The salary of an Airport Ground Staff is also determined by the kind (Domestic or International) and Size (Small city/Metropolitan City Airport) one is working in and the subject matter.
With a domestic Airlines in India a domestic Airport Ground Staff can take a salary ranging between Rs.35,000 to Rs.40,000 per month to begin with, but experienced Ground Staffer can look forward to earning anything between Rs.40,000 to Rs.100,000 depending on the manner or size of Airport he/she is working.
The earnings of same Airport Ground Staff of an international company may exceed the amount one would earn as an expecting employee of a domestic airline by more than twice.

Frequently Asked Questions

Candidates with good communication skills, customer service attitude, and interest in airport operations can become ground staff.
Most airlines require 10+2 (any stream) from a recognized board.
Communication, teamwork, problem-solving, customer handling, basic computer skills, and stress management.
It usually includes application screening, interview, document verification, and medical fitness test.
Passenger check-in, baggage handling, boarding assistance, customer service, and coordination with airline teams.